Question 1

Do you offer furniture delivery?

Accepted Answer

Yes! At Sofa City we partner with excellent third-party furniture delivery companies and you can make the arrangements right at our store. They can deliver within 100 miles of your local store. Rates vary based on total order and distance from local store. For an extra fee, items can be unpacked and assembled.

Question 2

What are your financing options? What forms of payment do you accept?

Accepted Answer

Sofa City offers special financing options*, no credit needed--90-day lease options, and layaway. For more, see our financing page. We accept cash, check, and credit cards (Mastercard, Visa, Discover and American Express).
*Subject to credit approval.

Question 3

Is the furniture on your website offered at all locations?

Accepted Answer

We try our best to stock the furniture on our website at each Sofa City location, however, there are occassions when a product sells out before new orders come in, or when furniture lines suddenly discontinue production. If you're interested in a piece of furniture from our website, feel free to contact your local store to see if it's in stock or when it will be back in stock.

Question 4

Can I really get my furniture the same day I buy it?

Accepted Answer

Yes! At Sofa City you don't have to wait for weeks to get your furniture. Any item you see on our showroom floor you can purchase and take home the same day.

Question 5

What are your hours?

Accepted Answer

We're open 7 days a week at Sofa City. Clickhere for each store location's hours.

Question 6

How do I submit a warranty claim?

Accepted Answer

To submit a warranty claim, the buyer should email service@sofacityusa.com or contact the local store where the purchase was made. Warranty does not include the cost of transportation to and from the store.

Question 7

Do you sell furniture online and ship?

Accepted Answer

At this time, we do not sell furniture online, nor do we ship orders. If you like something from our site, please contact your local store to see if it can be purchased over the phone and delivered through our third-party vendor.

Question 8

How do I contact customer service after the sale?

Accepted Answer

Email service@sofacityusa.com or fill out a form on our customer service page.

Living Room

Bedroom

Dining Room

Home Decor

Mattresses

FAQ